9 – General and Administrative Expenses

in € m.

2013

2012

2011

1

Includes litigation related expenses of € 3.0 billion in 2013 and € 2.5 billion in 2012. 2011 included specific charges in CB&S (€ 655 million litigation related expenses and a specific charge of € 310 million relating to the impairment of a German VAT claim) and the first time consideration of € 247 million for the German and UK bank levies. See Note 29 “Provisions”, for more detail on litigation.

General and administrative expenses:

 

 

 

IT costs

3,074

2,547

2,194

Occupancy, furniture and equipment expenses

2,073

2,115

2,072

Professional service fees

1,804

1,852

1,621

Communication and data services

865

907

849

Travel and representation expenses

441

518

539

Payment, clearing and custodian services

569

609

504

Marketing expenses

314

362

410

Consolidated investments

797

760

652

Other expenses1

5,189

5,347

3,816

Total general and administrative expenses

15,126

15,017

12,657


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