Customers

Demanding clients want first class service and innovative products


Customer orientation. I chose Deutsche Bank for its reputation and commitment to cash management services as the Carphone Warehouse prides itself on excellent customer service. Deutsche Bank’s passion to perform is reinforced by its desire to structure, implement and service high quality cash management solutions, which are the best available in Europe.
Neil King, Group Director of Treasury, The Carphone Warehouse Group PLC, London


Reliability. Spanish people are usually seen as being very passionate. This is a label, of course, and may sometimes be unreal. Personally, though, I like working with a bank that bases its activities on the concept of passion. Even more important is the fact that I see this in my daily contacts with Deutsche Bank. For me, this translates into effort, trust and strength.
Araceli Manzano, Architect, Barcelona

Structural Data   2003 2002 2001
Number of customers        
Corporate and Investment Bank   54.8841 84.5451 108.320
Private Clients and Asset Management
Private & Business Clients
 13.045.0002 12.990.000 12.540.000
 
Asset and Wealth Management
      
 
– Private Wealth Management3
 106.000 95.000 97.000
 
– Asset Management
      
 
Institutional
 3.8294 5.0222 2.422
 
Retail
 8.204.284 8.114.0005 4.840.000
         
Key Figures   2003 2002 2001
Corporate and Investment Bank
Euromoney Poll of Polls
 1 3 11
 
Euromoney Capital Raising poll
 1 3 1
 
Euromoney Awards for Excellence, number of awards won
 26 24 13
 
International Financial Review (IFR) awards (majors)
 11 (2) 10 (2) 7 (0)
Private Clients and Asset Management
Private & Business Clients (Germany)
      
 
– Client Satisfaction Index
 65 66 68
 
– Client Loyalty Index
 65 65 70
 
Asset Management (DWS)
      
 
– Position in Euro/Standard & Poor’s6
 1 1 1
         
Special Projects        
iBoxx
Deutsche Bank was among a group of eleven global investment banks to develop indices for the derivatives market in the form of the iBoxx credit default swap index.
Asset Management
In January 2003, Deutsche Bank established a new asset management business in India. During the year, seven domestic funds were launched raising more than € 400 million.
 
1 Reflects divestments of business activities and internal transfers of clients.
2 Limited comparability with previous year figure due to changed calculation base.
3 Number of accounts.
4 Reflects the sale of passive asset management business.
5 Including Scudder and RREEF.
6 In the category “Big Groups”.