Deutsche Bank Annual Report 2003

Customer orientation. I chose Deutsche Bank for its reputation and commitment to cash management services as the Carphone Warehouse prides itself on excellent customer service. Deutsche Bank’s passion to perform is reinforced by its desire to structure, implement and service high quality cash management solutions, which are the best available in Europe.
Neil King, Group Director of Treasury, The Carphone Warehouse Group PLC, London

Reliability. Spanish people are usually seen as being very passionate. This is a label, of course, and may sometimes be unreal. Personally, though, I like working with a bank that bases its activities on the concept of passion. Even more important is the fact that I see this in my daily contacts with Deutsche Bank. For me, this translates into effort, trust and strength.
Araceli Manzano, Architect, Barcelona

Structural Data		2003	2002	2001
Number of customers
Corporate and Investment Bank		54.884¹	84.545¹	108.320
Private Clients and Asset Management	Private & Business Clients	13.045.000²	12.990.000	12.540.000
	Asset and Wealth Management
	– Private Wealth Management³	106.000	95.000	97.000
	– Asset Management
	Institutional	3.829⁴	5.022²	2.422
	Retail	8.204.284	8.114.000⁵	4.840.000

Key Figures		2003	2002	2001
Corporate and Investment Bank	Euromoney Poll of Polls	1	3	11
	Euromoney Capital Raising poll	1	3	1
	Euromoney Awards for Excellence, number of awards won	26	24	13
	International Financial Review (IFR) awards (majors)	11 (2)	10 (2)	7 (0)
Private Clients and Asset Management	Private & Business Clients (Germany)
	– Client Satisfaction Index	65	66	68
	– Client Loyalty Index	65	65	70
	Asset Management (DWS)
	– Position in Euro/Standard & Poor’s⁶	1	1	1

Special Projects
iBoxx	Deutsche Bank was among a group of eleven global investment banks to develop indices for the derivatives market in the form of the iBoxx credit default swap index.
Asset Management	In January 2003, Deutsche Bank established a new asset management business in India. During the year, seven domestic funds were launched raising more than € 400 million.


1	Reflects divestments of business activities and internal transfers of clients.
2	Limited comparability with previous year figure due to changed calculation base.
3	Number of accounts.
4	Reflects the sale of passive asset management business.
5	Including Scudder and RREEF.
6	In the category “Big Groups”.

Customers

Demanding clients want first class service and innovative products